Privacy Policy

Last Updated and Effective: March 31, 2026

At KONVO, your privacy is important to us. We are committed to protecting your personal information and handling it responsibly, transparently, and securely. This Privacy Policy explains how we collect, use, store, and protect information when you visit www.konvo.pk or otherwise interact with us through our website, forms, services, or customer support channels.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information from you in a variety of ways.

a. Information You Provide to Us

We may collect personal information that you voluntarily provide when you:

  • contact us through our website
  • fill out a form
  • register a warranty
  • Submit a complaint or service request
  • make an inquiry about a product
  • subscribe to updates or marketing communication
  • participate in surveys, promotions, or campaigns

This information may include:

  • full name
  • phone number
  • email address
  • mailing address
  • city and province
  • purchase details
  • product model and serial information
  • warranty-related information
  • payment-related details, where applicable
  • any other information you choose to share with us

b. Information Collected Automatically

When you visit our website, certain information may be collected automatically, such as:

  • IP address
  • browser type
  • device type
  • operating system
  • referring pages
  • pages visited
  • date and time of visit
  • time spent on pages
  • clickstream and navigation data
  • cookies and similar technologies

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including to:

  • provide, operate, and improve our website
  • respond to your inquiries and service requests
  • process warranty registrations and after-sales support
  • manage complaints, repairs, and customer service matters
  • communicate with you regarding products, updates, or support
  • process transactions, where applicable
  • personalize and improve your website experience
  • understand website performance and visitor behavior
  • prevent fraud, misuse, and unauthorized activity
  • comply with legal or regulatory obligations
  • send promotional or marketing communications, where permitted by law

3. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar technologies to improve user experience and analyze website traffic.

These technologies help us:

  • remember your preferences
  • understand how visitors interact with our site
  • improve website functionality and performance
  • support analytics and marketing efforts

You can control or disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

4. How We Share Information

We do not sell your personal information.

We may share your information only in the following situations:

  • with service providers and partners who help us operate our website, manage customer support, process warranty information, deliver services, or perform analytics
  • with logistics, repair, installation, or after-sales partners where required to fulfill your request
  • when required by law, court order, legal process, or government authority
  • when necessary to protect the rights, safety, property, or security of KONVO, our customers, or the public
  • in connection with a merger, acquisition, restructuring, or transfer of business assets, where legally permitted

We may also use or share aggregated, anonymized, or non-identifiable information for analytics, reporting, or business improvement purposes.

5. Data Accuracy

We aim to keep your information accurate and up to date. If any of the personal information you have provided to us is incomplete, outdated, or incorrect, you may contact us and request correction.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, disclosure, or alteration. Access to personal information is limited to authorized personnel and service providers who need it for legitimate business purposes. While we work to protect your information, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

7. Data Retention

We retain your information only for as long as necessary for the purposes described in this Privacy Policy, including:

  • providing customer support
  • managing warranties and service requests
  • fulfilling contractual obligations
  • maintaining business and legal records
  • complying with applicable laws and regulations

When personal information is no longer required, we may delete, anonymize, or securely archive it as permitted by law.

8. Third-Party Links

Our website may contain links to third-party websites or services. These third-party websites operate independently and have their own privacy policies.

KONVO is not responsible for the content, security, or privacy practices of external websites. We encourage you to review their policies before sharing any personal information.

9. Marketing Communications

Where permitted, we may use your contact information to send you promotional messages, product updates, campaigns, or offers.

You may opt out of receiving marketing communications at any time by:

  • clicking the unsubscribe option in our emails, where available, or
  • contacting us directly using the details provided below

Please note that even if you opt out of marketing messages, we may still send important service-related communications, such as warranty updates or support responses.

10. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.

11. Your Rights and Choices

Subject to applicable law, you may have the right to:

  • request access to the personal information we hold about you
  • request correction of inaccurate or incomplete information
  • request deletion of your personal information, where applicable
  • withdraw consent for certain communications or uses
  • object to certain types of processing, where permitted by law

To make any such request, please contact us using the information below.

12. Changes to This Privacy Policy

KONVO may update this Privacy Policy from time to time to reflect changes in our business practices, website features, legal requirements, or customer needs.

Any updates will be posted on this page with a revised “Last Updated and Effective” date. Your continued use of the website after any changes are posted means you accept the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.